Stack Internal Support
Getting started with the Stack Internal chat interface.
Tags: Chat

Overview

Stack Internal Chat gives employees a familiar way to ask questions across the knowledge available in their workspace. Instead of searching one system at a time, users describe what they need in plain language and receive a synthesized response that brings relevant information together.

The experience is designed for investigation, not just one-off lookup. Users can ask follow-up questions, inspect cited sources, and return to saved conversations as their work develops. Move from “Where is the information?” to “What does the information mean?” while preserving a clear path back to the underlying sources.

How chat turns a question into an answer

  1. The user asks: A user enters a question in natural language. The same conversation can carry follow-up questions and refinements.
  2. Stack Internal applies identity and workspace context: The request is associated with the signed-in user and active tenant before it reaches the chat service.
  3. Stack Internal retrieves relevant knowledge: The chat service searches the organization’s indexed knowledge using the configured search strategy and connected sources available to that workspace.
  4. Stack Internal synthesizes an answer: A language model turns the retrieved material into a concise, readable response shaped around the question.
  5. Stack Internal reveals sources: Citation metadata and links let the user inspect the material behind the answer. The conversation is saved so it can be resumed later.

Getting started

To get started with chat, click Chat in the left-hand navigation. From there enter your question in the chat box at the bottom of the page. From you here you can continue to ask follow up questions to refine your initial query.

All answers are accompanied by source references. If you clicking Corroborated by or the file icon, Stack Internal will list the resources its response is based on.

For each response you can also click the thumbs up or thumbs down icons to let us know what you think of the response. This is valuable feedback that will help us to improve responses in the future.

You can click + New Chat to begin a new chat session at any time. You can go back to a previous session by clicking Recents.

Stack Internal saves only the last 25 chats.

Getting the best results

Be specific about the outcome. Ask for a comparison, summary, decision history, list of risks, or recommended next step, and include relevant project, team, date range, or audience context.

Use follow-up questions. Refine the answer, ask for missing evidence, or request a different level of detail within the same conversation.

Open the sources. Use citations to verify important details and read the original context before making high-impact decisions.

Treat answers as assistance. The interface accelerates discovery and synthesis; users should still apply judgment to sensitive, legal, financial, or safety-critical decisions.

If you have any questions or need help, open a ticket on our help center or email us at support@stackoverflow.com.

https://doc-automation.netlify.app/pdfs/docs/internal/all_users/chat.pdf

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